Join us on 24th - 27th August 2023
Powderham Castle, Exeter, Devon

Carer Ticket Application

Apply for a carer ticket

Personal Assistants / Carers for ticket holders with disabilities will be provided with free access to the event upon meeting the following criteria (subject to capacity).

  • Receives middle or higher rate Disability Living Allowance for care and/or mobility
  • Receives Personal Independence Payment (PIP)
  • Is registered D/deaf or blind.
  • Holds an “Access Card” – also known as a CredAbility Card or Nimbus Card
  • Receives Armed Forces Independence Payment or War Disablement Pension
  • Where none of the above apply, a valid medical professional’s letter will be considered.

The person being cared for should hold a valid paid ticket and this must be done in advance of the carer ticket being issued. Once you apply the GWF team will assess the application and then process the carer ticket within 7 days.

We reserve the right to refuse any application and will provide a written explanation as to why an application is refused.

Apply for access to accessible facilities

We pride ourselves on doing what we can to be inclusive. With this in mind we offer access to accessible facilities such as accessible parking, accessible camping, raised viewing platform, access to fridges for medication, specialist toilet and shower facilities provided by MobiLoo.

For 2023 we are also working towards dedicated accessible activity sessions although details on this are still to be confirmed.

If you would like to apply for accessible facilities such as the above please also fill in your details at the link below. Please note – you do not need to apply to use our general accessible toilets around the festival site.

Accessible facilities application here

Accessible FAQs

Is there power available in accessible camping?

There will be access to power for medical devices in this area. There will also be limited spaces for live in vehicles with power hook ups. If you woudl liek a pwered hook up there woudl be an additional charge for this of £100 for the weekend. This would be discussed during your accessible application.

Is there a hoist in the shower unit?

There is a hoist in the shower unit however you may wish to bring your own sling.

Are there fridges to store medicine in?

Yes – we do have fridge space in accessible camping and also with the medical team in the arena. You can present yourself to the accessible team or the medical team and they will be able to log and store medication for you. You will not need to make an application to do this.

Can I request access to accessible camping in a live in vehicle / motorhome?

Yes – we have 16 live in vehicle pitches available with electrical hook up and these pitches are £100. Once your application for accessible camping has been confirmed you will be provided with a ticket link to enable you to purchase this. You will then need to provide us with the booking reference.

Are there baby changing facilities on site?

There are basic baby changing facilities in the festival arena, but not in the campsite.

What facilities are available in accessible camping?

This year we have got a high dependency shower & toilet unit inside accessible camping. This only caters for one at a time though so you may need to be patient at times. There will also be access to a fridge, showers and accessible toilets in this area.

If my child has severe allergies or other dietary/medical needs, are we able to bring food into the festival if we can provide proof?

Yes, you will need to apply for an exemption through our accessibility application form which can be found at the following link.

More information

Accessible Camping Policy

Customers wishing to make use of the accessible campsite may be accompanied by their immediate family. We are unable to offer any space for large groups or other tents that are in your group. Space is limited in the accessible campsite, so spots will be prioritised for customers with additional mobility needs and their immediate families. The campsite is located in an accessible position close to the main stage and arena, due to this we cannot guarantee it will be a quiet area at all times and noise from the stage will be heard.  If you require a quieter area to camp then we would recommend our general campsites.

What’s facilities do you have for those with visual impairments?

This is something we are still working towards, however for 2023 there will be access to a raised viewing area in front of the main stage and we will have large screens either side of the stage.

More information

Do blue badge holders get free parking?

No, you still have to pay for a parking pass. You will need to apply for access to the accessible car park through the following link.

More information

Carer Ticket Application Form

Carer Details

Your full name
The email used for the Gigantic booking

Original Booking Details

The name of the customer with access needs
The ticket number of the customer with access needs
Your booking reference from Gigantic
Payment Plan
Has the ticket been purchased on a payment plan?


Where none of the above apply, a valid medical professional's letter will be considered
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