Join us on 25th - 28th August 2022

Cashless FAQs

Cashless Frequently Asked Questions (FAQs)

Cashless is a payment system that makes transactions inside the festival faster, safer and easier. You will have a wristband where you can place the amount of money that you plan to spend at Gone Wild Festival, and then use it at any bar, food vendor, shop or service provider inside the festival arena and campsite areas. After the festival, you’ll be able to obtain a refund of the remaining balance by using our online refund portal.

You’ll receive your wristband when you scan your ticket at the entrance of the festival.

You can add money to your wristband online before and during the festival or at any top-up points inside the festival area.

We would recommend that you register your own personal cashless account online, login and top-up your wristband before attending the festival. Keep in mind that you’ll need your ticket number to register and start topping up your wristband.

Top-Ups through your registered cashless online account can either be made manually or automatic (if your balance falls to zero).

If you wish to add money to your wristband whilst at Gone Wild Festival please go to any of our designated top-up booths within the festival area. Our designated Top-Up Booths at the festival allow you to add money to your wristbands by using credit or debit cards. These booths also allow you to use cash to add money to your wristbands, if you prefer not to use debit/credit cards. We have also provided in the festival arena, ATM’s to assist this choice. Top-Up Stations are situated at all the Gone Wild Festival bars, which will allow you to top-up using credit/debit cards only.

Please note that you will be charged a £1 activation fee for using this service and this will be deducted from your first top-up.

 

The homepage of your personal account will show you all the top-up options, which can include different top up amounts or specific products. When you choose a top up amount, you can also decide if you want it to be a one-time manual top-up or an automatic one.

Manual top-ups are a one-time payment that add money to your wristband with the selected amount. If you run out of credit in the festival, you’ll have to top-up again online or at top-up booth.

Automatic top-ups are renewed each time your balance goes below zero and will be set at £20.

Adding money to your wristband online is possible before and during the festival. Register with your email and ticket number, here. If you are already inside the festival and you don’t have a ticket number, you can still register using the unique code that you can find on the back of your wristband.

Once you’ve registered, from the homepage of your personal cashless account you’ll be able to select the top-up option that you prefer, add it to the basket and pay with your credit card. The top-up options may include different top-up amounts and/or specific products.

If you don’t receive the confirmation email, check in your SPAM folder as it may have ended up there. If it’s not there either and doesn’t arrive even after several minutes, send an email to our cashless customer service team – [email protected] and we will get back to you asap.

Yes, if you are attending Gone Wild Festival as a family group (or just a couple), you can conveniently manage the cashless credit for everyone in one place – meaning that you don’t need to register a separate personal cashless account for each person.

To do this, simply register or log-in to your own account and follow the instructions to connect the other people’s tickets to your account. Do this in the same way that you linked your own ticket, i.e. by entering their unique ticket barcode number.

Now you will be able to select which person gets credited whenever you make a new online top-up. You can also keep track of what each individual spends, in the transaction history. If they run out of funds during the festival, they can still top themselves up by visiting the designated top-up stations.

We suggest that you put enough money on your wristband for your entire visit, as this will allow you to save time in queues and avoid having to go back to one of the top-up points again, if you run out of credit on your wristband.

Your wristband will be valid for the entire duration of Gone Wild Festival and you can use it as many times as you wish. For security reasons, the maximum amount accepted on the wristband at a time is £250.

Inside the festival, your wristband is the only accepted payment method. Our bars, food and drink stalls, merchants, artisans and other services within the festival arena and campsites, will only be using our cashless system, and will not accept cash as payment.

If the balance on your wristband is too low, you won’t be able to pay. The operator will ask you to top-up at any of the top-up booths and will indicate the one closest to you. We have top-up booths within the festival, and there are additional top-up stations at the principal bars within the festival area.

 

To avoid queues, you can top-up online too, and if you have already selected an automatic top-up online through your registered cashless personal account, you’ll never need to top-up during the festival, as your balance will update automatically.

If you don’t spend all the money on your wristband, you will receive an automatic refund or you can donate all/part thereof to the Gone Wild Festival nominated charity, the Royal Marines Charity.

You must have a minimum of £2 left on your account to receive a refund.

Yes. Your wristband is protected by a highly secure encryption that makes impossible to copy or steal the money and all the information stored on it.

Yes, sun and rain are not a problem for your wristband/card.

At any of the Gone Wild festivals bars, food and drink stalls, merchants and other services within the festival arena and campsites, you are able to check the remaining balance on your wristband, both before and after each transaction.

If you have doubts about any past transaction, you can go to the dedicated Cashless InfoPoint in the festival and ask for your transaction history. You can also review and keep an eye on all your transactions you have made, by reviewing your personal registered cashless online account.

Please Note: sometimes due to connectivity issues of the devices used in the festival, there might be a delay in updating the transaction history that you see online or at the Cashless InfoPoint. In this case, please wait until the end of the day to get your confirmed transaction history.

If your wristband is lost or stolen, and you have registered for your online cashless account, we can block the lost or stolen wristband, and transfer all your unspent money onto a new wristband for you.

Please go to the Cashless InfoPoint and ask for a new one. You’ll be asked to show your ticket and given a new wristband

Losing your wristband is like losing your wallet and your ticket, so keep it safe. If you do lose it or it gets stolen, you can go to the Cashless InfoPoint and ask for a new one.

You’ll be asked to show your ticket and given a new wristband, but your new wristband won’t have any of the money you had on your previous wristband – we will be unable to block the lost/stolen wristband and likewise unable to transfer any of the unspent money that may have been on it.

All cashless RFID wristband queries are supported by the dedicated cashless customer service team, via email: [email protected]