Frequently Asked Questions

Yes. You are allowed to bring in your own food so that you can safely monitor any food allergies. In addition some of the food vendors will also be food allergy aware and have their own policies in place.

There are two dedicated medical points across the festival. One is by the information tent which is in between the campsite and the main arena and there is a medical team based in the main arena too. You can pinpoint these on the festival map which you can find on the website. The medical staff are all fully first aid trained, qualified and have plenty of experience at working festivals.

We will be offering the following additional facilities to customers:

– Accessible Parking area, located nearer the festival campsite entrance
– A designated accessible campsite, with accessible toilets, and a accessoloo. Showers will be in close proximity.
– Accessible toilets in the main arena
– Fridge storage for medications
– Dedicated viewing platform by the main stage
– Accessible manager and team on hand to answer any queries

There will be a limited number of powered pitches. There will also be 13amp power points available at the accessible campsite hub. However these cannot be reserved and are available on a first come first serve basis. Please include any requests for power in the ‘access facilities’ application form.

Yes – we offer powered and non-powered live in vehicle pitches in the accessible campsite. Please specify on your ‘access facilities’ application form if you will be bringing a live in vehicle and select the appropriate pitch. Only one live in vehicle per pitch.

If you require a powered pitch then these are charged at £168. Once the accessible campsite request is confirmed you will be sent a link to book your powered pitch.

Accessible customers who require support through a PA or carer, can apply for a free PA/Carer ticket alongside their full price ticket. Please note this is subject to availability.

The accessible customer will need to meet one of the following criteria and supply evidence to support this:

– Receives middle or higher rate Disability Living Allowance for care and/or mobility
– Receives Personal Independence Payment (PIP)
– Is registered D/deaf or blind.
– Holds an “Access Card” – also known as a CredAbility Card or Nimbus Card
– Receives Armed Forces Independence Payment or War Disablement Pension
– Where none of the above apply, a valid medical professional’s letter will be considered.

Requests for PA/carer tickets should be made on our website via the ‘carer ticket’ form. The application will then be reviewed and once approved a PA/carers ticket will be issued.

You can apply for the Accessible Campsite via this link: Accessible Camping Application Form In order to be approved for a pitch you will need to supply one document from the below:

– Receives middle or higher rate Disability Living Allowance for care and/or mobility
– Receives Personal Independence Payment (PIP)
– Is registered D/deaf or blind.
– Holds an “Access Card” – also known as a CredAbility Card or Nimbus Card
– Receives Armed Forces Independence Payment or War Disablement Pension
– Where none of the above apply, a valid medical professional’s letter will be considered.

Alongside the evidence, you will also need to provide a supporting statement as to why you require a pitch in accessible camping. The application will then be reviewed and confirmation sent via email.

The accessible camping area will be in the same place as last year. Please do note that this is not the quietest campsite, due to it being accessible more for mobility so it is close to the main arena, stage and production area so can be noisy. If there are needs that require a quieter site, you will be best to book in general camping.

Yes – we do have fridge space in accessible camping and also with the medical team in the arena. You can present yourself to the accessible team or the medical team and they will be able to log and store medication for you. You will not need to make an application to do this.

There is a hoist in the shower unit however you will need to bring your own sling.

No, you still have to pay for a parking pass. Accessible parking is not free of charge and you will still need to purchase a car parking ticket. To apply for the accessible car park please complete the ‘access facilities’ form 

Customers wishing to make use of the accessible campsite may be accompanied by their immediate group. If we feel the group size is too big to be accomodated in the pitch space then we will communicate this with the booker. We are unable to offer any additional pitches for extra people or other tents/live in vehicles that are in addition to this group.

Please do not apply for a pitch in the accessible campsite until you have purchased your tickets.

The accessible campsite has a limited number of pitches available and we take each application into careful consideration. Therefore pitches will be prioritised for customers with mobility needs and their immediate families.

The campsite is located in a position near the main stage and arena so it is not classed as a quiet zone. If you need quieter areas to camp then our general admission camping area may be better suited.

We will have a limited number of powered pitches available, these will be allocated on a first come first serve basis. We will endeavour to accomodate requests where reasonable, please include any further information in your ‘access facilities’ application form.

You can apply for a Carer’s Ticket via this link: Carer Ticket Application However, if you are using the payment plan, please do not purchase the ticket you wish to be a carer ticket through the payment plan as we will not be able to refund this.

You will find the below facilities in the accessible campsite:

– Wheelchair-accessible toilets
– Acessoloo (including a lift to allow easy access inside the pod, a height-adjustable changing table, toilet with grab rails, motorised hoist, hot water, heat, and plenty of space for users and their carers to move around)
– Showers in close proximity to the accessible campsite
– Sinks and fresh water points
– Fridge for secure medication storage
– Campsite reception

Yes – we will have a dedicated accessible viewing platform in front of the main stage. Due to the limited capacity on the platform, the AVP will be on a first come first served basis and we will only admit the accessible customer plus one additional person. This will be managed by our volunteers and security.

We don’t offer any fast track queues for activities due to the variety of activities in place and no way to operationally make this fair. We understand that at times there may be queues at activities, and we recommend if you’re up and into the festival early you should be able to miss the worst of them. As an alterantive we are looking to continue our hard work from 2023 and where possible offer dedicated actvitiy slots for access customers. We will confirm ahead of the festival any activities offering dedicated slots for access customers.

We do have a main route through the festival site that is tarmac’ed. However the festival is set in parkland so wheelchair users will need to navigate around site on uneven grass/ground at times. Assistance may be needed for some parts and in the event of wet weather it may become harder to get around the site, especially in a non-electric wheelchair.

Customers who wish to purchase tickets via a payment plan and also apply for carer tickets can still apply via the ‘carer ticket’ form https://devon.gonewildfestival.com/carer-tickets/ but please wait until you payment plan has completed.

Please do not purchase the ticket you wish to be a carer ticket through the payment plan as we will not be able to refund this. The application will be approved in the same way only once the payment plan has finished and these tickets have been issued, then the carer ticket will then be issued.

You will be able to book more activities as and when they are confirmed. Please note that you will only need to book the premium activities and that there will be over 100 free activities on offer which are run on a walk up, and have a go basis. There will be notifications via email and social media about new activities when they are confirmed and available for booking but do keep checking in on the activities page for further updates.

There are over 100 activities which range from high-octane activities such as abseiling, quad biking and coasteering to relaxing activities such as massages and all sorts of entertainment for the whole family. In addition we have lots of fabulous guest speakers and music headliners across the whole weekend. You can find out more about our activities here: https://devon.gonewildfestival.com/activities/ and more about the line-up here: https://devon.gonewildfestival.com/whats-on/

There are two dedicated medical points across the festival. One is by the information tent which is in between the campsite and the main arena and there is a medical team based in the main arena too. You can pinpoint these on the festival map which you can find on the website. The medical staff are all fully first aid trained, qualified and have plenty of experience at working festivals.

Yes, this is done by booking the activity you would like to change to, your previously booked activity slots can then be refunded by the Gone Wild Festival team.

Yes, however we have a full range of wetsuits for all water based activities if required.

If the activity is on site and the child is age appropriate then you don’t have to participate in the activity. For off-site activities an adult has to participate with the child.

Some activities such as yoga & Nerf do allow you to use your own kit, however, the majority of activities include everything required.

As our festival grows, so does the breadth & depth of activities. Every year we add new activities into the mix and expand the capacity of all other activities. In short we do all we can to minimise any queues ahead of the festival! With over 100 activities to choose from and more being added, we are aiming for any queuing to be short lived!

Different activities have different durations. Some are quite quick 15-20 minute experiences – others will last up to an hour or more.

The majority of activities are included within the ticket price and will be based on a turn up and have a go principle, however there are a number of premium activites available which are at an extra cost which will be pre-booked and paid for which are on sale now.

We found our turn-up and enjoy system works very well so this will remain on the majority of activities for 2024. We have over 100 free activities and there is a range of premium activities which can be pre-booked, this means that you do not need to queue for these activities. Activities are being confirmed all of the time so keep checking the website and social media for the latest activity updates! 

We will publish recommended age restrictions however the gone wild team still reserve the right to refuse admission to an activity if they deem it unsafe due to size / height not being sufficient.

All activity information can be found on our activities page on our website.

Yes. We do ask that people limit noise from 10pm onwards please.

We have 24 hour security at the event and they regularly patrol the site and they conduct bag searches on entry into the festival so that everyone is kept safe and sound throughout the festival.

You are welcome to bring your own instruments in to play at your discretion around the site. However, in order to play as an artist at the festival then you will need to apply via this application form: https://devon.gonewildfestival.com/bands/

Another ethos of Gone Wild is that you put the phones and tablets away and get back to nature as well as spend serious quality time with family and friends so we don’t have WiFi on site.

Yes, you are welcome to bring picnic blankets or camping chairs to sit on in the main arena. 

There’s no such thing as bad weather, just the wrong clothing! The whole ethos of Gone Wild is about getting out there in the elements and rewilding & the weather, be it good or bad it is all part and parcel of the experience. Having said that, do plan for all weather conditions and ensure that your camping equipment is in good working order.

Here’s a basic list of items you’ll need for festival camping:

• Tent: Choose a tent that accommodates the number of people in your group and is suitable for the festival’s weather conditions. Don’t forget your tent pegs, guylines and a mallet for driving them in.
• Sleeping gear including sleeping bags, pads or air mattresses, pillows and blankets.
• Clothing, including weather-appropriate clothing (consider the forecast), rain gear, extra socks and underwear, comfortable shoes or boots for walking and dancing!
• Also, you’ll need shorts & trainers you don’t mind getting wet if you are taking part in any coasteering.
• Campsite essentials, folding chairs or camp stools, portable table, headlamps or flashlights with extra batteries, lantern or string lights for campsite illumination.
• Cooking and food supplies, portable camping stove and fuel, cookware and eating utensils, biodegradable soap etc for washing up. Cooler/Icepacks & reusable water bottles.
• Personal items, identification and festival tickets, prescription medications, toiletries, towel, sunscreen and insect repellant.
• First-aid kit, including bandages, gauze, adhesive tape, pain relief, antiseptic wipes.
• Entertainment and electronics, phone and portable charger, bluetooth speaker, musical instruments (if you like) – books, magazines or games for any downtime.
• Bin bags: Bring extra bin bags to keep your campsite clean and help with festival waste disposal.
• Festival-specific items such as festival map and schedule, wristbands for access, earplugs for noise control and festival accessories. 
• Miscellaneous – duck tape and ziplock bags or dry bags for organising and protecting items.

As well as lots of space in our general campsite we have several accommodation upgrades available which you can check out here: https://devon.gonewildfestival.com/accommodation/ If you would like to book somewhere off-site you are welcome to come and go from the festival as you please. Don’t forget you will still need a parking pass which you can purchase here: https://devon.gonewildfestival.com/tickets/

There are two dedicated medical points across the festival. One is by the information tent which is in between the campsite and the main arena and there is a medical team based in the main arena too. You can pinpoint these on the festival map which you can find on the website. The medical staff are all fully first aid trained, qualified and have plenty of experience at working festivals.

We have lots of toilets throughout all campsites and the general festival site. We suggest you will never be more than 5 minutes away from a toilet on site and far less than this in the campsite areas.

In order to camp next to friends your best bet is to plan to arrive together when the festival starts. Unless you are booking tents in camping plus, pre-pitched tents, and in that case you must make sure to book together not book separately. This way you will be allocated pitches together.

The main stage music will finish no later than 11, but other venues will continue until around 12.15am.

It’s a 1-15 minute walk to the main arena depending on which campsite you are in.

We offer power to our motorhome and caravan plots, a selection of tipis & bell tents. Please check the product information prior to purchase.

Trailer tents can go in the campervan field and you will need to have purchased a caravan ticket. Please note everything must fit within the 9×6 dimensions.

Yes, the waste disposals at the campervan pitches are suitable for chemical toilet waste

No – once you’ve parked your caravan up you’ll need to park your car in the general car park space and walk back which is a approx 2 minute walk.

There will be free drinking water available in all campsites and the main festival arena.

Unfortunately not, sorry.

Small camp stoves are permitted for use outside of your tent but must be raised off the ground i.e. on a small camping table!

Free hot showers are available.

Unfortunately no gazebos or windbreaks are allowed in any campsite.

Unfortunately not, campfires are not permitted in the campsite.

It’s about 400m (depending on where you park) to the entrance of the campsite.

You can, but each time you re-enter you will be subject to a bag search.

There are water points & sinks throughout the camping fields which to wash up, or fill up a bowl with water, and there are grey water disposal points.

No, once you’ve parked your campervan there is no re-entry.

Unfortunately not, no free standing tents are permitted in the campsite. Awnings are fine.

No – You will be directed to a 10×10 space by staff. If you wish to camp next to another booking you would need to arrive together.

In the general campsite there’s no restriction on tent sizes, but you must plan to be self sufficient.

We are a family friendly festival, therefore all of our campsites cater for families.

Not at all, you can come and go during the gate opening times throughout the weekend with your weekend ticket.

This will be in the same place as 2023 however it could be subject to change.

There will not be power points in the campsite or main festival arena. Some camping upgrades give access to charging points, alternatively you can upgrade to VIP tickets which comes with a portable charger. Or we recommend you bring portable charging units that can last the duration of the weekend.

No, there will be no ATM’s on the festival site, the site is completely cashless. Cashless

Yes our card terminals accept American Express.

Gone Wild Festival is a cashless event. All transactions are card only, cash payments will not be accepted.

You can contact the customer service team via email: [email protected]

Yes, both contactless cards and Apple Pay are accepted on-site.

No there is no charge for using your card on site.

No, our ‘Kids Go Free’ campaign ended at the end of December 2023.

The ‘Kids go free’ offer, has now ended and these tickets are not available. Kids go free means that one child goes free per paid adult ticket, not two children.

here is no minimum age for anyone attending Gone Wild Festival although under 18’s must be accompanied by a parent or guardian.

No, we have taken the decision to ban vapes from our events.

Yes, you can find the schedule here via this link: https://devon.gonewildfestival.com/whats-on/

We have 24 hour security at the event and they regularly patrol the site and they conduct bag searches on entry into the festival so that everyone is kept safe and sound throughout the festival.

The bar in the Main arena closes at midnight.

You are welcome to bring your own instruments in to play at your discretion around the site. However, in order to play as an artist at the festival then you will need to apply via this application form: https://devon.gonewildfestival.com/bands/

Another ethos of Gone Wild is that you put the phones and tablets away and get back to nature as well as spend serious quality time with family and friends so we don’t have WiFi on site.

You must be over 18 and have proof of age to purchase alcohol at the bars. If you look under 25 you might still be asked for ID. If you are aged between 18 – 23 years then we recommend you bring proof of age to guarantee entry to the festival.

Yes. You are allowed to bring in your own food so that you can safely monitor any food allergies. In addition some of the food vendors will also be food allergy aware and have their own policies in place.

Yes, you are welcome to bring picnic blankets or camping chairs to sit on in the main arena. 

 Any photography or filming equipment must be for personal use only, so no commercial filming or photography unless you have prior agreement from the Gone Wild Festival Team. We love to see your photos and videos though so please feel free to tag us in any social media posts!

There are over 100 activities which range from high-octane activities such as abseiling, quad biking and coasteering to relaxing activities such as massages and all sorts of entertainment for the whole family. In addition we have lots of fabulous guest speakers and music headliners across the whole weekend. You can find out more about our activities here: https://devon.gonewildfestival.com/activities/ and more about the line-up here: https://devon.gonewildfestival.com/whats-on/

There’s no such thing as bad weather, just the wrong clothing! The whole ethos of Gone Wild is about getting out there in the elements and rewilding & the weather, be it good or bad it is all part and parcel of the experience. Having said that, do plan for all weather conditions and ensure that your camping equipment is in good working order.

There isn’t a dress code for Gone Wild Festival but we recommend that you pack clothing for all weather conditions and plenty of spares and towels too. We ultimately want you to have lots of fun and get stuck in as much as possible. This might mean that you get muddy and wet at times so in the words of the cub scouts, be prepared!

Tickets are non-refundable. Therefore, we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf or visit our T&C’s here: https://devon.gonewildfestival.com/wp-admin/post.php?post=13570&action=edit

Gone Wild Devon Festival Location:

Powderham Castle, Powderham, Exeter, EX6 8JQ

What3Words: newly.trickled.poetic 

http://devon.gonewildfestival.com/

Google Maps: Here

Thurs 22nd – Sun 25th August 2024

If you have purchased tickets you can download your e-ticket from your confirmation email or visit our website to access your tickets via our My GW page. Your payment plan ticket will be sent to you on the completion of your plan.

No – we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf or visit our T&C’s here: https://devon.gonewildfestival.com/wp-admin/post.php?post=13570&action=edit

In order to volunteer at the festival you can apply via this link: https://devon.gonewildfestival.com/volunteer/

To apply to be a trader at the Gone Wild Festival you can apply via this link: https://devon.gonewildfestival.com/traders/

No, we don’t have discounted tickets for locals. We would love to see you there though and be a part of the Gone Wild Family.

There are two dedicated medical points across the festival. One is by the information tent which is in between the campsite and the main arena and there is a medical team based in the main arena too. You can pinpoint these on the festival map which you can find on the website. The medical staff are all fully first aid trained, qualified and have plenty of experience at working festivals.

There are lots of toilets throughout the festival grounds and in the main arena, we take huge pride in keeping these clean & tidy for all of our festival guests.

Exeter Airport is 10 miles from Powderham Castle. There are daily flights from Edinburgh, Manchester, Newcastle, Glasgow and other European destinations.

Starcross Station is located at the back of Powderham Castle and it’s a 10 minute walk to the festival campsite. If you’re coming from further afield you’ll need to get your rail connection at Exeter St Davids. 

(From the South Leave the A38 at the ‘Wobbly Wheel Junction’ and merge onto the A379 (signposted Dawlish). At the Marsh Barton Roundabout take the 3rd exit onto the A379 then at the Matford Roundabout take the 2nd exit onto the A379 and follow the Powderham Castle brown tourist signs.

From the North Leave the M5 at junction 30 and proceed towards Exeter joining the A379. At the Matford Roundabout take the 1st exit onto the A379 signposted to Dawlish then follow the Powderham Castle brown tourist signs.

Buses are regular and stop right outside the entrance to Powderham Castle. You’ll need the No 2 Stagecoach bus from Exeter/Newton Abbot. Visit the Stagecoach website for exact times and routes.

Lost property is usually handed into the information tent at the festival. We do our best to reunite people with their missing items. However, any lost property not claimed one month post festival will have to be disposed of. So be sure to get in touch quickly!

If you already have a wristband you can come and go as you please into the Main Arena until the arena closes each evening.
Last entry to exchange your tickets for wristbands for the festival is at the following times:

Thurs – 8.45pm
Fri – 8.45pm
Sat – 7.45pm
Sun – 7.45pm

However, you will still be allowed onto the campsites to set-up camp for the weekend outside of these times. If this happens you will need to visit the wristband exchange points in the morning to get your wristbands before entering the festival.

Thurs – 8.45pm Fri – 8.45pm
Sat – 7.45pm
Sun – 7.45pm

Yes. However, there won’t be any specific bike parking but you’ll able to chain it up at the festival entrance

Bear Grylls itinerary is yet to be finalised. More will be released closer to the time.

Yes, there will be at the farm shop car park. Check out the site map for more information.

We are running a cashless system at the event. You will be able to use card, cardless & Apple Pay throughout the event.

8am – midnight

No, but there are buses which run by the festival and a nearby train station. Find out more here: https://devon.gonewildfestival.com/travel/

General Camping is included with weekend tickets, however we have limited space for this ticket type. If you’d like to park next to your tent you can upgrade to a 10×10 park and pitch upgrade or check out our range of accommodation upgrades.

The main stage music will finish no later than 11, but other venues will continue until around 12.15am

We’d love you to stay forever, but unfortunately you’ll have to leave no later than 11am on Monday 26th August. Please leave only your footprints behind.

Check out all information as it is released here:

There will be no onsite lockers.

The Powderham Farm Shop and Orangery Restaurant will be open throughout the weekend and are located between the campsite and the arena. Both outlets sell a fantastic range of local food and drinks.

All car parks, campsites and the ticket exchange will be open from 8am Thursday 22nd August.

There will not be power points in the campsite or main festival arena. Some camping upgrades give access to charging points, alternatively you can upgrade to VIP tickets which comes with a portable charger. Or we recommend you bring portable charging units that can last the duration of the weekend.

Sorry, only assistance dogs are allowed at the festival.

Yes

There will be a broad range of delicious, locally sourced food. We will also aim to cater for most dietary requirements, but can’t promise all.

You can bring your own food and drink into the campsite, but there are no refrigeration facilities and please note that food & drinking water can be taken into the main festival arena.

You will be permitted to take food but no alcohol into the festival arena. However, you can take drinking water in.

You can bring a limited amount of alcohol into the festival campsites, 8 x 440ml can or 2 bottles of 70cl wine or 1 bottle of 70cl spirit. Please note, there is strictly no glass allowed any where in the festival. No alcohol, is permitted in the festival arena.

There are basic baby changing facilities in the festival arena, but not in the campsite.

No, as stated when you place an order all tickets are sold on a strictly non-refundable basis – we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf

No, Gift Vouchers can’t be purchased using the Payment Plan and must be paid for in full at the time of booking.

• If you wish to use your gift card to pay for an order, then the gift card balance must be used in full before you can select another payment method.
• Only after the total balance of the gift card is used can the outstanding balance be paid for by another payment method.
• For example; if you are buying a £10 book, and have £10 on your gift card, you cannot pay for the book with £5 from your gift card and £5 from a credit card, but must either use your £10 gift card balance to make the purchase, or use a different means of payment altogether.

In the event of event cancellation, the Gift Voucher will roll over to the next year’s event/s – no cash refunds will be provided in the case of event cancellation.

There will be no refunds offered for gift vouchers for any personal scheduling conflicts or any other circumstances.

The expiration date of the Gift Voucher is the last day of the festival for the current year. It cannot be used to purchase tickets for the following year’s event/s.

Yes, you can use more than one Gift Voucher for one transaction.

You can check the balance of your gift voucher in your My Gone Wild account. Simply log in using our login details and you will be able to check your balance.

No, there aren’t any EV charging stations.

There won’t be any specific bike parking but you’ll able to chain it up at the festival entrance.

Yes, you’re free to leave anytime you like and your weekend ticket gets you access at all times between the gate opening times. This does not count for motorhomes or our park and pitch options where once you park up you will need to leave your vehicle where it is.

No – These must be purchased online prior to arriving at the event.

No – once you’ve parked your caravan up you’ll need to park your car in the adjacent carpark. You will need a seperate car parking pass.

Small camping trailers are allowed and can be left in the car park but they will require a car park pass which you can purchase from the ticket section of our website whilst buying your tickets or afterwards. They are left at your own risk.

Unless you have purchased park & pitch you can not park in the campsite & will need to unload your car in the carpark, and the carry your kit to the general admission campsite.

No – car parking needs to be paid for separately. which you can purchase from the ticket section of our website whilst buying your tickets or afterwards. Please note though that car parking tickets must be purchased prior to arriving at the event.

Yes, car parking is available but it requires a car park pass which you can purchase from the ticket section of our website whilst buying your tickets or afterwards

Your payment plan ticket will be sent to you on completion of your payment plan. Additionally, you will be able to log into your Gone Wild account to access these once the final payment has been made.

Yes. However, your first payment could be slightly more if you choose ticket protection as the fees for this and booking fees are charged up front.

They are set up a month after your firtst transaction. For example of you purchase tickets on the 18th of the month the next payment would come out on the 18th of the following month.

No, all payments must be made as per the payment plan schedule you agree to upon purchase.

No, once an order has been placed, tickets cannot be changed. Take extra care to make sure you only order the tickets you actually want.

If your card expires you’ll need to wait for an email stating your payment has been rejected. You should then follow the link on that email to update your card details and pay off the due amount, any remaining payments will be debited from your new card.

If you decide you no longer wish to attend the event, you can cancel a payment plan in your account or inform us in writing 7 days prior to an upcoming payment date that you wish to cancel your order. We will then cease to take any remaining payments. Please note you will NOT be entitled to a refund of any previous payments.

Yes. However, you should only apply for this once your payment plan has finished. Please do not purchase the ticket you wish to be a carer ticket through the payment plan as we will not be able to refund this. The application will be approved in the same way as normal. Once the payment plan has finished and these tickets have been issued then the carer ticket can then be issued.

No, as stated when you place an order all tickets are sold on a strictly non-refundable basis – we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf

There is no minimum amount – you can spread the cost of any payment.

Don’t worry if a payment gets declined, you will be sent an email to inform you. This email contains a link and instructions on how to manually pay the outstanding payment and change the card on your payment plan should you need to, which will enable you to make the missed payment, and stay within the payment plan. The card you use to make this manual payment will be the card that is used for future payments too.

No, our ‘Kids Go Free’ campaign ended at the end of December 2023.

The ‘Kids go free’ offer, has now ended and these tickets are not available. Kids go free means that one child goes free per paid adult ticket, not two children.

No, we are not running day tickets at Devon Gone Wild Festival Devon 2024.

You must be over 18 and have proof of age to purchase alcohol at the bars. If you look under 25 you might still be asked for ID. If you are aged between 18 – 23 years then we recommend you bring proof of age to guarantee entry to the festival.

Tickets are non-refundable. Therefore, we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf or visit our T&C’s here: https://devon.gonewildfestival.com/wp-admin/post.php?post=13570&action=edit

There are lots of ticket options available from weekend camping tickets for adults and kids of any age to the multiple accommodation upgrades on offer. Just click on the relevant tab on the tickets page to find out more. You can purchase upgrades using the payment plan, but you can’t add to an existing payment plan so you will need to set up a new payment plan in this case. You can find out more via our tickets page here: https://devon.gonewildfestival.com/tickets You can upgrade your tickets to VIP or a different accommodation upgrade at any time.

If you have purchased tickets you can download your e-ticket from your confirmation email or visit our website to access your tickets via our My GW page. Your payment plan ticket will be sent to you on the completion of your plan.

Processing fees are paid for by the event organiser to the ticketing company. These fees cover the ticketing company’s administration costs, bank fees, and any cost related to processing an online payment. Booking fees are added on top of the advertised ticket price and are usually paid by the customer.

No – we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf or visit our T&C’s here: https://devon.gonewildfestival.com/wp-admin/post.php?post=13570&action=edit

Your payment plan ticket will be sent to you on completion of your payment plan. Additionally, you will be able to log into your Gone Wild account to access these once the final payment has been made.

Please get in touch with us via social media or email.

To replace festival tickets please contact go to the My Gone Wild section of our website, login & your tickets will be there.

No – we advise you to take out ticket protection at the time of booking. This will protect you and enable you to apply for a refund if you cannot make the festival due to set criteria. Please view more at the following link: https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf

No, this is for the accommodation only and event entry tickets have to be bought separately.

If you have purchased tickets you can download your e-ticket from your confirmation email or visit our website to access your tickets via our My GW page.

Yes – we encourange you not to print tickets where possible to reduce waste.

Payment plans are available to guests who want to spread the cost of the tickets. Visit our tickets page to spread the cost of your experience.

Car park tickets are £25 and that admits 1 car but is only valid with entry tickets.

Customers who wish to purchase tickets via a payment plan and also apply for carer tickets can still apply via the ‘carer ticket’ form https://devon.gonewildfestival.com/carer-tickets/ but please wait until you payment plan has completed.

Please do not purchase the ticket you wish to be a carer ticket through the payment plan as we will not be able to refund this. The application will be approved in the same way only once the payment plan has finished and these tickets have been issued, then the carer ticket will then be issued.

You can book a carer’s ticket online via the ‘carer ticket’ application form. Please find this at https://devon.gonewildfestival.com/carer-tickets/
Please do not purchase your carer ticket if you are on a payment plan as we will not be able to refund you for this. You can apply for this once your payment plan is complete.

Yes, general camping comes as standard in your ticket price.

Yes, you can revisit our website & purchase upgrades at any point prior to the festival.

Use this link to book: https://devon.gonewildfestival.com/tickets/

The four day festival ticket includes entrance into Gone Wild Festival from Thursday 22nd August until Sunday 25th August and also includes four nights camping in the festivals general campsite, a large amount of activities, workshops and talks as well as the live music.

Use this link to book: https://devon.gonewildfestival.com/tickets/

No – Your ticket includes fast track entry at the main festival gates, but not for activities.

Our VIP packages are packed with upgrades for the whole family, check this out for more info.

Yes, VIP needs to be purchased on every ticket you want to upgrade including children. This includes if you have purchased a Kids Go Free ticket option.

No – It gives you access to our VIP areas during the day. You will need to still camp in general camping or purchase one of our accommodation upgrades.

VIP passes must be bought 1 per person

Our VIP packages are packed with upgrades for the whole family, check this out for more info.

No – car parking needs to be paid for separately. which you can purchase from the ticket section of our website whilst buying your tickets or afterwards. Please note though that car parking tickets must be purchased prior to arriving at the event.