Join us on 25th - 28th August 2022
Powderham Castle, Exeter, Devon

Gone Wild Info

General

How will the activites work this year verus 2021?

Activities will look to cater for everyone and work in that people will turn up and have a go, we feel it gives everyone the fairest opportunity to do as much as they want to do in their own time.

Are all activities included in the ticket price?

The majority of activities are included within the ticket price and will be based on a turn up and have a go principle, however there are a number of premium activites available which are at an extra cost which will be pre-booked and paid for which go on sale in March.

How long will each activity last?

Different activities have different durations. Some are quite quick 15-20 minute experiences – others will last up to an hour.

How long will the queues for activities be?

Queue times will vary, based on how popular activities are and peak times. If you’re up early and get into the arena when it opens you’ll beat the crowds. During peak times expect to queue, but these will move fairly quickly.

Will I be able to park on site?

Yes, car parking is available but it requires a car park pass which you can purchase from the ticket section of our website whilst buying your tickets or afterwards

Can I bring a trailer into the car park?

Small camping trailers are allowed and can be left in the car park but they will require a car park pass which you can purchase from the ticket section of our website whilst buying your tickets or afterwards

Can I park in the main car park and carry my kit to the campsite?

Yes. Cars need to be parked in the main car park and kit then carried to the campsite.

Are there baby changing facilities on site?

There are basic baby changing facilities in the festival arena, but not in the campsite.

Can I bring my own food and drink?

You can bring your own food and drink into the campsite, but there are no refrigeration facilities.

Can I take food and drink into the festival arena?

You are not permitted to take food or alcohol into the festival arena, but you can take drinking water in.

Can I bring my own alcohol?

You can bring a limited amount of alcohol into the festival campsites, 8 x 440ml can or 2 bottles of 70cl wine or 1 bottle of 70cl spirit. Please note, there is strictly no glass allowed any where in the festival. No alcohol, is permitted in the festival arena.

What food will be on offer?

There will be a broad range of delicious, locally sourced food. We will also aim to cater for most dietary requirements, but can’t promise all.

Will there be phone charging?

There will not be power points in the campsite or main festival arena.

Can I bring my pet?

Sorry, only assistance dogs are allowed at the festival.

Are there lockers on site?

There will be no onsite lockers.

Will there be places to shop?

The Powderham Farm Shop and Orangery Restaurant will be open throughout the weekend and are located between the campsite and the arena. Both outlets sell a fantastic range of local food and drinks. Please note the farm shop will not be operating the cashless system.

Where’s my ticket/wristband?

If you have purchased tickets you can download your e-ticket from your confirmation email. You will then exchange your e-ticket for your cashless wristband when you arrive at the festival during the following times:

Thursday 0800hrs – 2100hrs
Friday 0800hrs – 2100hrs
Saturday 0700hrs – 1200hrs
Once you have your wristband you can come and go as you please outside of these times.

When can I arrive?

All car parks, campsites and the ticket exchange will be open from 8am Thursday 25th August.

When do I have to leave?

We’d love you to stay forever, but unfortunately you’ll have to leave no later than 11am on Monday 29th August. Please leave only your footprints behind.

Can we bring our own equipment for activities? E.g. Kayaks?

Unfortunately due to health and safety reasons you can’t bring your own equipment for activities e.g. own kayak. All equipment provided free of charge at the festival

What are the gate opening times?

8am – midnight

Charging Points in the VIP Area

Charging points are not being used this year, instead VIP upgrades will be given a battery pack which can be swapped for a fully charged one in the VIP area once it has run down

Is car parking included in the VIP upgrades this year?

No – car parking needs to be paid for separately. which you can purchase from the ticket section of our website whilst buying your tickets or afterwards

What are you doing for food stalls this year compared to last? Variety and number of stalls?

There are going to be double the amount of hot food traders for 2022, and with more traders means smaller queues. Also for 2022 there will be more dietary specific traders catering for most dietary requirements inlcuding Vegan & Vegetarian.

Camping

Is there a restriction on tent size?

In the general campsite there’s no restriction on tent sizes, but you must plan to be self sufficient.

What is a 5 x 5m camping pitch?

The 5x5m camping pitch is a camping upgrade available with your ticket that proved very popular in 2021. When you arrive you’ll have a 5x5m piece of Devon waiting for you, it works brilliantly for groups that arrive at different times, or for people that arrive late at night. Your tent must fit within the 5x5m pitch you are allocated. If you want to be next to your friends, then one person must book multiple pitches.

Is there a campsite specifically for families?

We are a family friendly festival, therefore all of our campsites cater for families.

Do you have to camp?

Not at all, you can come and go during the gate opening times throughout the weekend with your weekend ticket.

How far is the campsite from the car park?

It’s about 500m (depending on where you park) to the entrance of the campsite.

Can I make multiple trips between my tent and the campsite?

You can, but each time you re-enter you will be subject to a bag search.

Are there washing up facilities in the campsite?

There are no sinks to wash up in. There are water points to allow you to fill up a bowl with water, and there are grey water disposal points.

Can we drive in and out of the campervan campsite?

No, once you’ve parked your campervan there is no re-entry.

Can I pitch a tent in the campervan field?

Unfortunately not, no free standing tents are permitted in the campsite. Awnings are fine.

Can I have a gazebo or windbreak in the campsite?

Unfortunately no gazebos or windbreaks are allowed in any campsite.

Can we have a campfire in the campsite?

Unfortunately not, campfires are not permitted in the campsite.

Can we have a BBQ in the campsite?

Unfortunately not, sorry.

Can we use a camp stove in the camping field?

Small camp stoves are permitted for use outside of your tent, and everyone loves the smell of sizzling bacon in the morning!

Are there shower facilities?

Free hot showers are available.

How do we get water in the campsite?

There will be free drinking water available in all campsites and the main festival arena.

Are trailer tents allowed?

Trailer tents can go in the campervan field and you will need to have purchased a campervan and caravan ticket. Please note everything must fit within the 9×6 dimensions.

Will the accessible camping area be in the same place?

Yes – the accessible camping area will be in the same location as it was in 2021.

If I bring my touring caravan/trailer tent (any campervan/caravan/trailer tent) - can I park next to it?

No – once you’ve parked your caravan up you’ll need to park your car in the general car park space and walk back which is a approx 5 minute walk

Do the waste disposal units at the campervan/caravan pitches include waste disposal for chemical toilets

Yes, the waste disposals at the campervan pitches are suitable for chemical toilet waste

Will there be more facilities this year?

Yes – this year there will be more facilities like showers and toilets in the campsites so there is less queuing for them

Accessibility

What facilities are available to disabled customers?

We will be offering the following to disabled customers:

  • Disabled Parking (you will need to have your blue badge on display).
  • A designated accessible campsite, adjacent to the disabled car park, with accessible toilets and showers.
  • Accessible toilets within the Main Arena.
  • Raised viewing area within the Main Arena.

Do you operate a free personal assistant (PA) ticket scheme?

Personal Assistants / Carers for ticket holders with disabilities will be provided with free access to the event. The disabled ticket holder should provide evidence of meeting one of the following criteria:

  • Receives middle or higher rate Disability Living Allowance for care and/or mobility
  • Receives Personal Independence Payment (PIP)
  • Is registered D/deaf or blind.
  • Holds an “Access Card” – also known as a CredAbility Card or Nimbus Card
  • Receives Armed Forces Independence Payment or War Disablement Pension
  • Where none of the above apply, a valid medical professional’s letter will be considered.Requests for carer tickets should be made on our website the form on the below link, where you will need to provide the required info. Once the application has been approved you will be issued your carers ticket.

Is the site wheelchair accessible?

The site is accessible for wheelchair users, but assistance may be needed for some parts dependant on the weather.

Will the accessible camping area be in the same place?

Yes – the accessible camping area will be in the same location as it was in 2021.

Will there be an accessible viewing platform for the mainstage?

Unfortunately there will be no accessible viewing platform. Due to the nature and topography of the arena there is a natural raised, level asphalt area that can be utilised for wheelchair access and viewing.

Will there be any queue jump system for those who have a disability that make queuing challenging?

Unfortunately we won’t have any queue jump system in place as we just can’t find any fair way to implement this. We understand there will be queues based on how popular the activities were last year, but if you’re up and into the festival early you should be able to miss the worst of them – thanks for understanding

Payment Plan / Carer Tickets

Customers who wish to purchase tickets via a payment plan and also apply for carer tickets can apply once they’ve bought the ticket and it will be issued once the payment plan is complete

Cashless

What are Cashless RFID Wristbands?

Cashless is a payment system that makes transactions inside the festival faster, safer and easier. You will have a wristband where you can place the amount of money that you plan to spend at Gone Wild Festival, and then use it at any bar, food vendor, shop or service provider inside the festival arena and campsite areas. After the festival, you’ll be able to obtain a refund of the remaining balance by using our online refund portal.

Where do I get my wristband?

You’ll receive your wristband when you scan your ticket at the entrance of the festival.

How do I put money into my wristband?

You can add money to your wristband online before and during the festival or at any top-up points inside the festival area.

We would recommend that you register your own personal cashless account online, login and top-up your wristband before attending the festival. Keep in mind that you’ll need your ticket number to register and start topping up your wristband.

Top-Ups through your registered cashless online account can either be made manually or automatic (if your balance falls to zero).

If you wish to add money to your wristband whilst at Gone Wild Festival please go to any of our designated top-up booths within the festival area. Our designated Top-Up Booths at the festival allow you to add money to your wristbands by using credit or debit cards. These booths also allow you to use cash to add money to your wristbands, if you prefer not to use debit/credit cards. We have also provided in the festival arena, ATM’s to assist this choice. Top-Up Stations are situated at all the Gone Wild Festival bars, which will allow you to top-up using credit/debit cards only.

Please note that you will be charged a £1 activation fee for using this service and this will be deducted from your first top-up.

What are the different options for online top-up?

The homepage of your personal account will show you all the top-up options, which can include different top up amounts or specific products. When you choose a top up amount, you can also decide if you want it to be a one-time manual top-up or an automatic one.

Manual top-ups are a one-time payment that add money to your wristband with the selected amount. If you run out of credit in the festival, you’ll have to top-up again online or at top-up booth.

Automatic top-ups are renewed each time your balance goes below zero and will be set at £20.

How can I add money to my wristband online?

Adding money to your wristband online is possible before and during the festival. Register with your email and ticket number, here. If you are already inside the festival and you don’t have a ticket number, you can still register using the unique code that you can find on the back of your wristband.

Once you’ve registered, from the homepage of your personal cashless account you’ll be able to select the top-up option that you prefer, add it to the basket and pay with your credit card. The top-up options may include different top-up amounts and/or specific products.

I registered online but didn't receive the confirmation email, what can I do?

If you don’t receive the confirmation email, check in your SPAM folder as it may have ended up there. If it’s not there either and doesn’t arrive even after several minutes, send an email to our cashless customer service team – [email protected] and we will get back to you asap.

Can I top-up multiple wristbands with the same account?

Yes, if you are attending Gone Wild Festival as a family group (or just a couple), you can conveniently manage the cashless credit for everyone in one place – meaning that you don’t need to register a separate personal cashless account for each person.

To do this, simply register or log-in to your own account and follow the instructions to connect the other people’s tickets to your account. Do this in the same way that you linked your own ticket, i.e. by entering their unique ticket barcode number.

Now you will be able to select which person gets credited whenever you make a new online top-up. You can also keep track of what each individual spends, in the transaction history. If they run out of funds during the festival, they can still top themselves up by visiting the designated top-up stations.

How much money should I put on to my wristband?

We suggest that you put enough money on your wristband for your entire visit, as this will allow you to save time in queues and avoid having to go back to one of the top-up points again, if you run out of credit on your wristband.

Does my wristband have a limit or expiry date?

Your wristband will be valid for the entire duration of Gone Wild Festival and you can use it as many times as you wish. For security reasons, the maximum amount accepted on the wristband at a time is £250.

What can I buy with my wristband?

Inside the festival, your wristband is the only accepted payment method. Our bars, food and drink stalls, merchants, artisans and other services within the festival arena and campsites, will only be using our cashless system, and will not accept cash as payment.

What happen if I don't have enough credit on my wristband?

If the balance on your wristband is too low, you won’t be able to pay. The operator will ask you to top-up at any of the top-up booths and will indicate the one closest to you. We have top-up booths within the festival, and there are additional top-up stations at the principal bars within the festival area.

To avoid queues, you can top-up online too, and if you have already selected an automatic top-up online through your registered cashless personal account, you’ll never need to top-up during the festival, as your balance will update automatically.

How do I obtain a refund of my unspent wristband balance?

If you don’t spend all the money on your wristband, you will receive an automatic refund or you can donate all/part thereof to the Gone Wild Festival nominated charity, the Royal Marines Charity.

You must have a minimum of £2 left on your account to receive a refund.

Is my cashless wristband safe?

Yes. Your wristband is protected by a highly secure encryption that makes impossible to copy or steal the money and all the information stored on it.

Is my wristband water resistant?

Yes, sun and rain are not a problem for your wristband/card.

What happens if I have concerns or doubts about my wristband balance?

At any of the Gone Wild festivals bars, food and drink stalls, merchants and other services within the festival arena and campsites, you are able to check the remaining balance on your wristband, both before and after each transaction.

If you have doubts about any past transaction, you can go to the dedicated Cashless InfoPoint in the festival and ask for your transaction history. You can also review and keep an eye on all your transactions you have made, by reviewing your personal registered cashless online account.

Please Note: sometimes due to connectivity issues of the devices used in the festival, there might be a delay in updating the transaction history that you see online or at the Cashless InfoPoint. In this case, please wait until the end of the day to get your confirmed transaction history.

What happens if I lose my wristband, and I have registered and have an online cashless account?

If your wristband is lost or stolen, and you have registered for your online cashless account, we can block the lost or stolen wristband, and transfer all your unspent money onto a new wristband for you.

Please go to the Cashless InfoPoint and ask for a new one. You’ll be asked to show your ticket and given a new wristband

What happens if I lose my wristband, and I have not registered an online cashless account?

Losing your wristband is like losing your wallet and your ticket, so keep it safe. If you do lose it or it gets stolen, you can go to the Cashless InfoPoint and ask for a new one.

You’ll be asked to show your ticket and given a new wristband, but your new wristband won’t have any of the money you had on your previous wristband – we will be unable to block the lost/stolen wristband and likewise unable to transfer any of the unspent money that may have been on it.

Family tickets & cashless

You are issued with only one cashless barcode when purchasing a family ticket. This means that only one cashless account can be created before arriving at the event. However, if another individual in your family ticket group wishes to create a cashless account, you can do so as soon as you receive your wristband at the event gate! Your wristband contains a 6 digit code on the inside of the chip, and this is what is needed to identify you when setting up a cashless account online. Once you’ve received your wristband at the event gate, just head to https://gonewildfestival.com/gone-cashless/ on your smartphone and create a new account.

If I have question, who do I contact?

All cashless RFID wristband queries are supported by the dedicated cashless customer service team, via email: [email protected] 

Book Now

WIN A FAMILY TICKET TO GONE WILD FESTIVAL!

Enter your email below to receive updates from Gone Wild Festival and for a chance to WIN a family weekend ticket.

Competition terms and conditions